Through enjoying the services provided by LBShop.eu, you will be engaged to this conditions of use and other relevant policies, conditions and rules. If you disagree with any point of this policy, you can refuse to visit and use our website.

LBShop.eu is an online shop run by a company:

LBShop.eu
Łukasz Banasiak
ul. Wieluńska 78
97-438 Rusiec
Poland

VAT-ID: PL7692164967
Company No.: 368442081

E-Mail: contact@lbshop.eu

Important information – please read carefully

These terms and conditions apply to all contracts entered via this website between LBShop.eu ("we") and any person making a purchase on website, who contracts to obtain the goods intended solely for his personal use and not for the needs of the profession ("you"). These terms and conditions do not apply to orders for businesses, trade or profession.

By placing an order you agree to be bound by these terms. 

User Account

For safety and security, each customer is allowed to create only one registered account by default. For customers who attempt to create several accounts, we reserve the right to suspend accounts without further notice.

In accordance with Customs regulations customers must provide valid and accurate data. All addresses and payer names should be valid. In certain countries the consignee may have to submit their ID or passport to clear the package or for payment verification purpose. Customers are solely responsible for the accuracy of data that they provide to LBShop.eu. Should any information be incorrect and prevent any shipment or deliveries or customs clearance, LBShop.eu will not held responsible and will not offer any compensation in such cases.

We will always comply with the law, and we kindly remind users to do the same. As the importer customers are responsible to comply with all laws and regulations in their own countries. Please refer to our Privacy Policy for more information.

Ordering

By placing an order, you declare that you are at least 18 years old. 

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing there may be occasions where errors arise. Should such a situation occur we cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some of our products, We may have to limit the number of products available for purchase. We reserve the right to change quantities available for purchase at any time, even after you place an order.

After receiving your order we automatically send an email containing the following information on your order:

- description of items, amount, price
- information on your rights and conditions to cancel the order
- the chosen method of payment and delivery
- delivery expenses that may arise

A contract will not be concluded before we send you an email confirming that your purchased items have been dispatched. In case we refuse your order we will inform you immediately via email.

Both parties agree that, following order dispatch, transportation is the sole responsibility of the third-party logistics company. During this stage, full ownership of the product(s) belongs to the buyer; all associated liability and risks during transportation shall be borne by the buyer.

We save your data for documentation and processing your order. In case you should not receive or lose this data, we will send you a copy on demand.

Order Cancelation

Customers can cancel their order at anytime prior to shipping. Once the order has been dispatched, it cannot be canceled, changed, or refunded. Upon receipt of the package, our Warranty Policy and Return Policy comes into effect.

You have the right to withdraw from this contract within 30 days without giving any reason. We accept the 30 days return policy and money back for unopened and unused items. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the ordered items. 

To cancel the order and get a refund, you must inform our us first via Support Center or email: contact@lbshop.eu. We will guide you through the process so we could receive the item and give a refund as soon as possible.

We refund the money by the same method of payment as we have received it from you, unless differently specified previously.

Shipping and Delivery

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and Easter, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays. Shipping times displayed on LBShop.eu refer to the estimated time it takes for packages to leave our hands. We usually ship items within 1 working day unless we have some additional questions to customer that ensure we are sending correct item for his vehicle.

Since the actual delivery of your order can be impacted by many events beyond our control once it leaves our facilities, we suggest that if customers have a special occasion or event that they wish to use their item for, that they order their items well in advance. We cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth shopping experience.

We try to make the delivery process as simple as possible and we are able to send your order either to you home or to your work place. We can ship to PO Boxes via all shipping methods, except for express shipping methods, as signatures are required upon delivery. Express shipments can only be delivered to physical addresses.

Customers are responsible for providing complete and accurate shipping addresses. We cannot change your delivery address once a package has been shipped, and we are not liable for packages lost due to incomplete or inaccurate addresses. If a delivery fails for any reason and the delivery address matches the address provided by the customer, we cannot be held liable if a package is returned.

We cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. We can also not be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping insurance does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country. Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.

All orders reported as "delivered" by shipping companies are considered delivered. We cannot be made liable of non-delivery in this case.

We ship whatever customer orders. We can not be held liable for the customer receiving the wrong item if they placed the wrong order.

There may be occasions when we confirm your order but subsequently learn that we cannot supply the ordered product. In the event we cannot supply a product you ordered, we will contact customers and offer to cancel the order and refund the purchase cost in full.

Read our Shipping & Delivery Information

Exchange and Returns (Money Back Guarantee)

We accept the 30 days return policy and money back for unused and unopened items. If for whatever reason you do not want your item you can return it within 30 days after receiving it. Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer. Return shipping fees are paid by the customer.

You must first contact us and be in receipt of a return merchandise authorization (RMA) number before sending any item back. Any product returned without a RMA number will not be refunded.

Any product returned found not to be defective can be refunded within 5 working days. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.

By default, the refund amount cannot exceed the original order amount paid to LBShop.eu. We are not responsible for and have no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by LBShop.eu.

The money back guarantee does not cover volume/wholesale and customized orders.

Learn more about our Return Policy

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error free. From time to time there may be information on LBShop.eu that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. If a key product specification is changed after you place an order or within seven days of delivery, you can cancel and return the order for a full refund.

Prices

Prices and availability of items are subject to change without notice. The prices do not include import tax and duties, should your package become examined and deemed taxable by your local customs. Payment of these is the responsibility of the buyer.

Privacy Notice

We respect customer privacy. Please read about our privacy policy HERE.

Customer Conduct

Although we will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly way, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or LBShop.eu may, for example, include any of the following:

- Aggressive, abusive and threatening behavior. Examples include: any and all direct or implied threats on any communication channel, intimidating language, personal and verbal abuse, sexist, racist, homophobic, or derogatory remarks, rudeness, inflammatory statements, swearing, and unsubstantiated allegations.
- Persistently making habitually demanding or vexatious complaints, despite the matter having been fully addressed; similarly, repeating complaints persisting despite reasonable and fair solutions being offered in accordance with our policies.
- Asking, expecting or demanding staff to breach established company policy guidelines, e.g. refund amount, time lines, special compensation, etc.; similarly, seeking an unrealistic outcome beyond the scope of our own policies and procedures.
- Repeatedly changing the nature (or focus) of a complaint or the desired outcome, part way, after a formal response has been provided.
- Excessive number of complaints compared to the total purchase value history.

For such behavior, complainants may be advised and formally notified of the following:

- Their language is considered offensive, abusive, threatening, and wholly unacceptable.
- They must refrain from using such language, intimidation, and threats.

There will be no further exchange of correspondence on the matter if they persist with this behavior. We reserve the right to no longer accept orders from the customer in the future without further notice.

Copyrights

All content included on the site such as text, graphics, logos, button, icons, images, audio clips, digital downloads and software are all owned by LBShop.eu and are protected by international copyright laws.