We want you to like our products as much as we do. Our warranties ensure you have a fantastic experience while giving you total peace of mind.
Up to 24 Months Repair Warranty
Our products are covered with 12 or 24 month warranty period (check the product description) starting from the date you receive the goods, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer. Customers must send the item back to our shop and we will do the rest. Customers pay the shipping fees for returning the item, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item, it will not be eligible for free repair. However customers can send the item at their own cost and pay a fee for the repair. Return shipping fee will be the customers responsibility in such cases.
Warranty Exemptions and Notes
1. Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
2. If the customer has damaged/misused the item(s), the warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to dispatch them.
3. The customers also voids the warranty if:
- Open the body of the item in an attempt to fix it;
- Modify, remove, customize, or swap parts of the product;
- Use the device in a way that it is not originally intended for;
- Continue to use the item once a fault occurs and causes more damage.
4. All returns must first be authorized by our Customer Service prior to return. Please kindly refer to the following steps in "How to a request warranty" below. For incomplete warranty requests, LBShop.eu reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends to the wrong address, returns an incorrect item, or submits an empty package, then again LBShop.eu reserves the right to refuse any compensation.
5. All returns will be inspected by our technical team upon arrival. If the returned item cannot be repaired, LBShop.eu will offer an alternative solution.
- The shipping fee for returning the product to LBShop.eu will be paid by the customer and is non-refundable except for 7 day DOA situations. Learn more.
- During the return shipping, the customer is responsible for all customs charges, duties or tariffs during the items return to Poland. In these cases we will deduct the customs fees from your authorized refund amount.
- LBShop.eu will by default resend the item to the customer via Standard Shipping. If the customer wants to utilize a faster shipping method, the relevant shipping fee is applicable.
How to request warranty (return, repair and refund)
If your item has an issue, please first submit a ticket to our Customer Service. Please carefully follow our warranty process to minimize any delays:
1. Describe the problem with your item in detail: What happened? When? How? Please also state your full order number and product code (if necessary).
2. Tell us what steps you have already taken to resolve the issue.
3. Send a clear photo or video showing the defect(s). These should be taken under good lighting.
NOTE: Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s). We will always do our very best to help you. Thank you in advance for providing all the information stated above.
Lifetime Technical Support
Reliable, helpful and flexible, LBShop.eu offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve. Contact our Customer Service if you have any questions.