We want you to like our products as much as we do. Items sold by LBShop.eu are covered by the following comprehensive product warranties.

Money Back Guarantee

30 Day Unconditional Refund Guarantee for Unopened & Unused Items

We accept the 30 days return policy and money back for unused and unopened items. If for whatever reason you do not want your item you can return it within 30 days after receiving it. To return an item and get a refund, contact our Support Center first.

Please note:

1. Buyer pays return shipping. If you paid via PayPal you can use Paypal Return Shipping Refund service to get a free return.

2. The item must be returned in the same condition as it was received, not altered in any way, as well as including:

- All original packaging such as boxes, bags and tags;
- All included accessories;
- Certificates, manuals and warranty cards;
- Free gifts or bonus items;
- All other items included in a package.

Dead on Arrival Guarantee

7 Day Dead on Arrival (DOA) Guarantee

If your item arrives damaged or is not working, please follow the warranty process and contact our Support Center for RMA authorization within 7 days of the order being received. After returning the product to us, we can send you a new item free of charge or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at LBShop.eu

Special Notes:

Customers must first send a clear photo or video of the damaged or defective product and the shipping packaging before we can consider issuing RMA authorization. Please use good lighting, and a close to medium distance, so we can identify and verify the issue(s). Attachment size must be under 2MB for the Support Center. Please send larger attachments to: [email protected]

missing and wrong item

Missing item(s), wrong item(s) or incorrect package sent

Before collecting the parcel, check if the packaging is undamaged or has not been opened. If you are afraid that the parcel's content might be stolen, remember to fill a report during the reception in the presence of the person who delivered it.

If you received wrong item, please follow these steps:

1. Take a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received.
2. Contact us via Support Center and include photos and your order number.

Customer service support

Lifetime Technical Support

Reliable, helpful and flexible, LBShop.eu offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve. Contact our Support Center if you have any questions.